Privacy Policy

Last Updated: January 1, 2025

MemoryMode Renovations ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website memorymode.com or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request consultations
• Subscribe to our newsletter or marketing communications
• Engage with us for renovation services
• Communicate with us via email or phone

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Project details and preferences
• Payment information for services rendered
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activities, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use collected information for various purposes, including:

• Providing and managing renovation services
• Responding to inquiries and customer service requests
• Sending administrative information and service updates
• Marketing our services (with your consent)
• Improving our website and services
• Analyzing website usage and trends
• Complying with legal obligations
• Protecting against fraudulent or illegal activity

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:

• Consent: You have given us permission to process your data for specific purposes
• Contract: Processing is necessary to fulfill a contract with you
• Legal Obligation: We must process your data to comply with the law
• Legitimate Interests: Processing is in our legitimate business interests and doesn't override your rights

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encryption of sensitive data
• Regular security assessments
• Limited employee access to personal data
• Staff training on data protection

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Access and Correction

You have the right to access and update your personal information. Contact us to request access to or correction of your data.

Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

Erasure

You may request deletion of your personal information, subject to certain exceptions (e.g., legal obligations to retain data).

Opt-Out

You can opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at contact@memorymode.com
• Adjusting your communication preferences in your account settings (if applicable)

Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy regularly.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MemoryMode Renovations
Bulevardul Eroilor 5
Cluj-Napoca, 400129
Romania

Email: contact@memorymode.com
Phone: +40 72 874 01 57

13. Your GDPR Rights (EU Residents)

If you are a resident of the European Union, you have the following rights under GDPR:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to our processing of your personal data
• Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing

To exercise these rights, please contact us using the information provided above. We will respond to your request within one month.